Delete your account

1. Open the app and sign in.
2. Go to Profile → Security → Delete account.
3. Confirm with your password. If you signed up with Google or Apple and never set a password, type DELETE instead.

Sign in on this website and come back to this page. The deletion form appears below once you are signed in, and asks for the same confirmation as the app.

• Your name, surname, username, email address and phone number are erased and replaced with an anonymous placeholder. The account is deactivated and can never be signed into again.
• Your profile photo.
• Your profile health details: date of birth, gender, weight, height and unit preference, including their earlier values.
• Your saved addresses, including the change history of every address you saved.
• Linked Google / Apple sign-in identities.
• All login sessions and app tokens on every device, and the push-notification tokens of your devices.
• Your personal timeline / diary history.
• The content of your chat messages. The person you talked to sees "Message removed" in place of your messages, and the conversation disappears from your side.
• Your health screening and coaching intake answers, including injuries, medical conditions and medications, and any unfinished drafts of them.
• Your body measurements and weight history.
• Your TDEE / health profile calculations, your plan goals and preferences, and requests for personalised plans made from them.
• Every post you wrote: community and feed posts, challenge weekly check-ins, coaching check-ins and form checks, together with their photos and videos, the comments and likes on them, and coach review marks.
• Your before/after transformation stories and their photos.
• The files themselves: post photos and videos, progress and check-in photos, transformation photos and intake photos are deleted from storage, not just hidden.

Financial records are kept because tax and accounting law requires us to keep them: orders, invoices, subscription records, purchase history and payment/payout records. They stay linked to the deactivated account by an internal ID only. Invoices and orders keep the billing name and email exactly as they were issued, because a legally issued invoice cannot be altered.

The payment provider customer reference is also kept, so any final payment notices for those records can still be matched. The record of the refund policy you accepted when buying a challenge is kept with those records.

Comments you wrote on other members' posts stay, shown as written by "Deleted User", so their conversations still make sense. Reviews of coaches stay as written. Other non-health activity, such as workout completion, challenge results and training programmes or meal plans created for you, remains attached only to the anonymised, deactivated account.

Deleting your account immediately cancels every active subscription with the payment provider, so you will not be charged again. Access ends with the account.

If you cannot sign in to your account, email us from the address the account was registered with and ask for it to be deleted: [email protected]